Voice over internet protocol (VoIP) services are a kind of business telephone system. Instead of using traditional telephone lines, a VoIP system converts your voice into digital signals that travel over the internet.
Using VoIP can be cheaper and more flexible than a traditional telephone system.
There are two main types of VoIP:
Integrated VoIP services are most commonly used in business. They come in two flavours:
With hosted VoIP, you plug your phones into your computer network. When you make a call your voice travels down your internet connection. This means you don’t need any phone lines (reducing line rental costs), but you do need a fast broadband connection.
Once the number of phones in your business rises above a certain number (around 20), then a physical switchboard will generally prove more cost-effective. But beneath that number of phones, a hosted VoIP system will usually offer better value.
Because a hosted VoIP system relies on software running on a server, it offers a greater set of services than a physical switchboard ever could. It’s always up to date and your VoIP supplier will take care of maintenance.
Setting up a hosted VoIP system is usually cheaper and easier than installing a physical switchboard too. However, it is dependent on having a good internet connection. If that goes down, so does your telephone system.
In either case, the cost of individual calls is decided by your service provider. If you have a physical switchboard, then they may be paid to a telephone company like BT. If you run a hosted VoIP system, you pay all charges to the company which provides the system.
It’s often hard to work out exactly how much line rental and call charges will cost you. Look for a company with a clear pricing policy and structure.
If you opt for hosted VoIP, you should be able to call people who are on the same network for free. This can translate into big savings if your business makes a lot of inter-office calls.
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