Business mobile phones give you extra flexibility and make communication easier. With a vast range of equipment and services available, it can take a little time to find and implement the best mobile phone service for your company.
There are many ways your business can use mobile phones. Your staff can stay in touch when they’re visiting clients, send and receive email when travelling, browse the internet or even divert all calls to their mobile phone if they’re working from home. And with the growth in apps there is an increasing range of things your staff can do with a business mobile such as checking train times, getting directions and checking prices. Of course, a business mobile phone is also essential for employees who are on call too.
When introducing business mobile phones to your company, it’s important you’re absolutely clear about what you want to do with them. In particular, you will need to establish:
Make sure your IT supplier or the person responsible for IT in your business is involved in this process. They can advise on the best way to integrate any new mobile phones with your existing IT systems as well as help determine the best way to support your mobile phones.
You need to make two key decisions when choosing a business mobile phone system:
The most cost-effective business mobile phone packages usually involve signing a contract with a mobile phone network. In exchange for committing for a period of time (usually one to two years), you can get handsets cheaply or for free.
These contracts start at around £25 a month, including a call allowance. You can pay up to £200 for each handset on a contract like this, though you’ll probably be able to get very capable handsets for £50 or less.
Mobile phones are lost, damaged or stolen more frequently than most other IT equipment, so you’ll probably want to budget for mobile phone insurance too.
Get cover for the equipment itself as well as for any consequential losses, like the cost of unauthorised calls. You can buy insurance from mobile phone networks for £5 - £10 per handset per month, but it’s usually cheaper to add the cover to your existing business policy.
You should also include mobile phones in your security review. Mobile phones and devices contain increasingly important information and data and failure to adequately protect that information can have serious implications for your business.
Have a clear mobile phone policy describing how you expect employees to use business mobile phones. Cover areas like whether they are allowed to make personal calls, how they can use the phone hands free when they’re driving, and when they‘re required to have phones switched on.
Finally, monitor how you use your business mobile phones and regularly review whether you are on the most appropriate tariff. Most mobile phone networks allow you to download your bills as a spreadsheet for easier analysis.
You might also want to read our guidance on business phones.